Privacy Policy

Effective Date: October 2025

At Bit Lagoon, Inc. (“Bit Lagoon”, “we”, “our”, or “us”), we are committed to protecting your privacy and the confidentiality of your information. This Privacy Policy describes how we collect, use, store, and protect information when you use our websites, client portal, and related services (collectively, the “Services”).

1. Information We Collect

We collect information necessary to provide our Services effectively and securely, including:

  • Account Information: Name, email address, phone number, and company affiliation provided during registration or support communications.
  • Billing Information: Payment details, billing address, and transaction history. All credit card transactions are securely processed via PayPal or ACH and are not stored directly on Bit Lagoon servers.
  • Service Data: Files, system logs, backups, and other data transmitted, stored, or processed using our backup, file sharing, web hosting, or managed IT services.
  • Technical Information: IP address, browser type, operating system, and access times for system administration and security purposes.

2. How We Use Your Information

Bit Lagoon uses collected information for the following purposes:

  • To provide, maintain, and improve our Services;
  • To process transactions, invoices, and renewals;
  • To communicate with clients regarding support, updates, and service notifications;
  • To monitor and secure our infrastructure against unauthorized access, abuse, or data loss;
  • To comply with applicable laws, regulations, or legal processes.

3. Data Storage and Security

We implement administrative, physical, and technical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. Data transmitted to and from our systems is encrypted using industry-standard protocols (e.g., TLS).

Service data such as backups and email content may be stored on servers managed directly by Bit Lagoon or reputable third-party infrastructure providers with equivalent security controls.

4. Data Retention

We retain account and service data for as long as necessary to provide the Services and to meet our contractual and legal obligations. Upon cancellation or termination, data associated with your account may be deleted or archived according to applicable retention policies and backup schedules.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

  • With trusted service providers who perform operations on our behalf (e.g., payment processing, hosting);
  • To comply with a subpoena, court order, or other legal requirement;
  • To protect Bit Lagoon’s rights, property, or safety, or that of our clients and users.

6. Cookies and Analytics

Our website and portal may use cookies and similar technologies to enhance user experience, manage sessions, and analyze usage trends. You can configure your browser to block cookies, though some portal features may not function properly if cookies are disabled.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data, or to object to certain processing. Requests may be submitted to support@bitlagoon.com.

8. Third-Party Links and Integrations

Our Services may contain links or integrations with third-party tools such as PayPal, domain registrars, or code repositories. Bit Lagoon is not responsible for the content or privacy practices of those external sites. Please review their respective privacy policies for details.

9. Children’s Privacy

Our Services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Updates to this Policy

Bit Lagoon may update this Privacy Policy from time to time to reflect changes in technology, law, or our operations. The updated version will be posted at https://bitlagoon.com/privacy, with the effective date indicated at the top of this page.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us: