Bit Lagoon — Terms of Use

Welcome to Bit Lagoon (“Bit Lagoon,” “we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of the website, client portal, and related services available at https://bitlagoon.com (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. About Bit Lagoon

A California corporation providing managed IT, backup, hosting, and related technology services.

2. Eligibility & Accounts

• You must be at least 18 years old and legally able to enter a binding agreement to use the Services.
• Use of the client portal requires registration. Each account is tied to a unique email address and login credentials.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to notify Bit Lagoon promptly of any unauthorized use or security breach affecting your account.

3. Services Covered

Our Services include (but are not limited to):

• Managed IT and support services
• Data backup, file archival, and disaster recovery
• File sharing and storage solutions
• Domain registration and web hosting
• Email and webmail services
• Site and system monitoring

Certain services or custom engagements may be subject to additional written agreements or service-level terms.

4. Subscriptions, Billing & Renewal

• Many Services are provided on a subscription basis and will automatically renew at the end of each billing period unless cancelled.
• You authorize Bit Lagoon to charge your selected payment method for recurring fees. We accept credit card payments (processed via PayPal API), ACH, and invoiced payment terms when agreed in writing.
• You may cancel automatic renewal any time via the client portal or by emailing support@bitlagoon.com.
• Fees are non-refundable except where required by applicable law or by specific written agreement.

5. Acceptable Use

You must not use the Services to engage in prohibited activities, including but not limited to:

• Uploading, transmitting, or storing unlawful, infringing, obscene, or malicious content.
• Using the Services to send spam, phishing, or unsolicited bulk communications.
• Attempting to access, reverse engineer, probe, or disrupt systems, networks, or data that you are not authorized to access.
• Using the Services for any activity that harms others or violates applicable law.

Violation of this section may result in suspension or termination of your account without refund and may be reported to law enforcement where appropriate.

6. Data & Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Our systems may collect, process, transmit, and store:

• Account and contact information
• Email bodies and metadata and webmail content where applicable
• System logs, diagnostic data, and monitoring records
• Customer backup and archival data (data you upload or that is captured by backup services)

You are responsible for ensuring your use of the Services complies with applicable privacy and data protection laws for any personal data you provide or process via our Services.

7. Intellectual Property

Bit Lagoon owns or licenses all content, software and materials provided through the Services, unless otherwise stated. Except for content you upload to your account (which you retain ownership of), you may not copy, reproduce, distribute, create derivative works from, or otherwise use Bit Lagoon’s intellectual property without our prior written permission.

8. Service Availability & Changes

We aim to provide reliable Services, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any Service (or any feature) at any time with or without notice. Where reasonable, we will provide advance notice for material changes.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. BIT LAGOON DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL BIT LAGOON, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BIT LAGOON’S AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE(S) GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11. Termination

• You may terminate your account at any time through the client portal or by written request to support@bitlagoon.com.
• Bit Lagoon may suspend or terminate access if you violate these Terms or misuse the Services.
• Upon termination, your right to access the Services ends immediately. We may retain or delete your data consistent with our Privacy Policy and applicable law.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, USA, without regard to conflict of laws principles. You agree that any dispute arising under these Terms will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you hereby submit to the personal jurisdiction of those courts.

13. Updates to These Terms

We may update these Terms from time to time. When we do, we will post the revised Terms at https://bitlagoon.com/tos and update the “Last Updated” date above. Continued use of the Services following posting of changes constitutes acceptance of those changes.

14. Contact

If you have questions about these Terms, contact us: